847-636-2232

cancun3000@gmail.com Tim Miller

Resort

Condos

Cancun

Cancellation Policy


Please note:  For cancellations of dates that include the week of Thanksgiving or the nights of Christmas Eve, Christmas Day, New Years Eve or New Years day, please see Cancellation Policy - Holiday Bookings just below this first section.


12% of Rental Total



20% of Rental Total



35% of the rental total




I cannot guarantee any refund at this point. However, what I do is attempt to re-book the property.  If I am successful, I refund you 60% of the amount of the new booking.  Although there is no guarantee this will happen, I do make every effort to do so.  When I am able to get a new booking, it feels terrific to let the family who was forced to cancel know of the news.  To my knowledge, no other person or company offers a refund subject to being able to re-book the property. Personally, I think it’s only fair.

Tim Miller


No Refunds can be provided at this point.


Canceling more than 90 days prior to arrival:



Canceling between 60 & 90 days prior to arrival:



Canceling between 46 days and 59 days prior to arrival:




Canceling between 15 days & 45 days prior to arrival:









Canceling 14 days prior to arrival or less:





Cancellation Fee:

Cancellation Time Frame:

Cancellation Policy - Holiday Bookings


For reservations that include part or all of the week of Thanksgiving or the nights of Christmas Eve, Christmas Day, New Years Eve or New Years day.


I cannot guarantee any refund at this point. However, what I do is attempt to re-book the property.  If I am successful, I refund you 50% of the amount of the new booking.  Although there is no guarantee this will happen, I do make every effort to do so.  When I am able to get a new booking, it feels terrific to let the family who was forced to cancel know of the news.  To my knowledge, no other person or company offers a refund subject to being able to re-book the property.  Personally, I think it’s only fair.

Tim Miller




No Refunds can be provided at this point.




Canceling between 15-89 days prior to arrival::









Canceling 14 days prior to arrival or less:





Cancellation Fee:

Cancellation Time Frame:


Cancellation Policy

6+ months prior to arrival:

5+ months and up to 6 months prior to arrival:

4+ months and up to 5 months prior to arrival:

3+ months and up to 4 months prior to arrival:


20% of the Rental Total

40% of the Rental Total

60% of the Rental Total

80% of the Rental Total


No one books a vacation with an intention of canceling.  This is a time to be excited with anticipation!  


Vacation cancellations are almost always due to some sort of very unexpected new development

over which our guests have no control.


When booking a regular hotel room or suite, the hotel can almost always find another guest to

fill the vacancy resulting from a cancellation.  However, the vacation homes we offer are very

unique products that require a lot work to create new bookings.  As our future guests, you are

putting forth a good faith deposit or paying in full, depending on how far out your booking is.

On the other hand, we are taking a very unique product off the market and turning away business

for anyone inquiring about the dates you have booked.


I believe you will find the cancellation policy shown below is both fair and reasonable.  To my

knowledge, I am the only one in Cancun who offers guests the potential to recoup part of their

monies through attempting to re-book the condo if the reservation is canceled 15-45 days

prior to arrival.

  

I recommend travel insurance to our guests.  You are investing a lot in your vacation.  Why not protect that investment?  I have researched travel insurance costs and have found travelinsurance.com is a great option because after you enter your info it offers dozens of quotes from different companies and spells out the coverage and cost from each company.  Costs vary a great deal and the costs are given to you from highest to lowest along with coverage amounts.  It’s impressive.  Their link is: http://www.travelinsurance.com

You will see you only need to enter amount of total trip cost, trip dates, to where, and names/ages of travelers and it does the rest.


Travel insurance can cover both travel and lodging expenses for virtually any potentiality.  Most plans cover cancellation situations.


Additional helpful info relative to storms:

Hurricane by definition:  Sustained winds of 74 miles per hour or more.


Hurricanes  - Prior to arriving in Cancun:

Storm forecasting is often inaccurate.  If your flight is canceled due to a pending hurricane, and the hurricane

DOES NOT come to fruition in Cancun, you would want to get out on the next available flight as no credit is provided for such cases.  If I have availability you can stay an extra day or two to make up for the time lost from the flight cancellation.  Most airline policies for getting on the next flight out because of a canceled flight does not result in a fee from the airline.


If a hurricane is out at see and is “forecasted” to hit Cancun, I recommend you keep an eye on things of course but unless or until it happens try to relax.  In late October of 2011 Hurricane Rina was forecasted days away to hit directly into Cancun.  As the days went by the forecast remained the same.  And the hurricane Rina was gigantic.  The outskirts of the storm were spanned from just South of Florida all the way down to South America.  Many flights were even canceled.  Near the proverbial 11th hour, the storm dissipated into a tropical storm and veered off the projected course.  


Hurricanes  - Prior to arriving in Cancun:

If your flight is canceled due to a pending hurricane, and the hurricane DOES come to fruition in Cancun, you would be given a credit towards a future date.  No monetary refunds are given.  


Hurricanes - Occurring while in Cancun:

If you are actually in Cancun on vacation and a hurricane occurred the portion of your stay while a hurricane existed in Cancun would be credited towards a future stay.  No monetary refunds are issued.  If you have travel insurance, which does almost always cover hurricanes, the insurance company would then reimburse the cost.  You would not receive a credit  in this case.


Other Possibilities not related to a guest needing to cancel for their own personal reasons:

Anything besides hurricanes that is beyond my control such as, but not limited to, potential pandemics, oil spills, acts of God, US or Mexico or other government or agency travel alerts and the like would not constitute a credit towards a future time.  The above are obviously highly unlikely, but possible.  This is what insurance is for.  


Flights canceled for departure city reasons:

For example, a flight out of Chicago gets canceled because of bad weather in Chicago.  You would want to get out on the next available flight as no credit is provided for such cases.  If I have availability you can stay an extra day or two to make up for the time lost from the flight cancellation.  Most airline policies state that  for getting on the next flight out because of a canceled flight does not result in a fee from the airline.