847-636-2232
Condos
Cancun
No one books a vacation with an intention of canceling. This is a time to be excited with anticipation!
Vacation cancellations are almost always due to some sort of very unexpected new development
over which our guests have no control.
When booking a regular hotel room or suite, the hotel can almost always find another guest to
fill the vacancy resulting from a cancellation. However, the vacation homes we offer are very
unique products that require a lot work to create new bookings. As our future guests, you are
putting forth a good faith deposit or paying in full, depending on how far out your booking is.
On the other hand, we are taking a very unique product off the market and turning away business
for anyone inquiring about the dates you have booked.
I believe you will find the cancellation policy shown below is both fair and reasonable. To my
knowledge, I am the only one in Cancun who offers guests the potential to recoup part of their
monies through attempting to re-book the condo if the reservation is canceled 15-45 days
prior to arrival.
I recommend travel insurance to our future guests. I have researched travel insurance costs and
have found AIG to be the most competitive on a consistent basis. On the bottom of this page there
is an option to get a travel insurance quote from AIG via a link to their site. As with anyone or any
company I link to, I receive no compensation from AIG or any other entity or person from referring
AIG to our guests. If you have worked with another travel insurance company and that you recommend
or found to be lower in price, please consider emailing this information to me. It may just get posted
to the site here. Airlines are also now commonly offering travel insurance, and feedback has been that
pricing is usually pretty good.
Travel insurance covers both travel and lodging expenses for virtually any potentiality. However,
the travel insurance providers have “been burned” by people of poor integrity signing up for the
insurance. These people premeditate the whole affair for the purpose of getting paid money for
a claim on a vacation they never intended on taking. For this reason, when you go to get your
travel insurance quote it is important that you enter the information relative to how much money
you have committed to the vacation that is non-refundable. This question is present tense.
In other words, the question is not “how much money will be non refundable?” but rather,
“how much is non refundable at the moment you want the quote?” This question does not mean
you will only be covered for how much money you currently have into the vacation that is non
refundable. To the contrary, they are covering the cost of the entire vacation for more eventualities
than you could probably think of. However, if you enter a large number into the quote screen for
“enter the amount of non-refundable deposits you have given” the quote will be much higher than
necessary. This confusing factor is all due to an unscrupulous few.
Hurricane by definition: Sustained winds of 74 miles per hour or more.
Hurricanes - Prior to arriving in Cancun:
Storm forecasting is often inaccurate. If your flight is canceled due to a pending hurricane, and the hurricane
DOES NOT come to fruition in Cancun, you would want to get out on the next available flight as no credit is provided for such cases. If I have availability you can stay an extra day or two to make up for the time lost from the flight cancellation. Most airline policies for getting on the next flight out because of a canceled flight does not result in a fee from the airline.
If a hurricane is out at see and is “forecasted” to hit Cancun, I recommend you keep an eye on things of course but unless or until it happens try to relax. In late October of 2011 Hurricane Rina was forecasted days away to hit directly into Cancun. As the days went by the forecast remained the same. And the hurricane Rina was gigantic. The outskirts of the storm were spanned from just South of Florida all the way down to South America. Many flights were even canceled. Near the proverbial 11th hour, the storm dissipated into a tropical storm and veered off the projected course.
Hurricanes - Prior to arriving in Cancun:
If your flight is canceled due to a pending hurricane, and the hurricane DOES come to fruition in Cancun, you would be given a credit towards a future date. No monetary refunds are given.
Hurricanes - Occurring while in Cancun:
If you are actually in Cancun on vacation and a hurricane occurred the portion of your stay while a hurricane existed in Cancun would be credited towards a future stay. No monetary refunds are issued. If you have travel insurance, which does almost always cover hurricanes, the insurance company would then reimburse the cost. You would not receive a credit in this case.
Other Possibilities not related to a guest needing to cancel for their own personal reasons:
Anything besides hurricanes that is beyond my control such as, but not limited to, potential pandemics, oil spills, acts of God, US or Mexico or other government or agency travel alerts and the like would not constitute a credit towards a future time. The above are obviously highly unlikely, but possible. This is what insurance is for.
Flights canceled for departure city reasons:
For example, a flight out of Chicago gets canceled because of bad weather in Chicago. You would want to get out on the next available flight as no credit is provided for such cases. If I have availability you can stay an extra day or two to make up for the time lost from the flight cancellation. Most airline policies state that for getting on the next flight out because of a canceled flight does not result in a fee from the airline.
Cancellation Policy
Please note: For cancellations of dates that include the nights Christmas Eve, Christmas Day, New Years Eve or New Years day, please see Cancellation Policy - Holiday Bookings just below this first section.
12% of Rental Total
20% of Rental Total
35% of the rental total
I cannot guarantee any refund at this point. However, what I do is attempt to re-book the property. If I am successful, I refund you 60% of the amount of the new booking. Although there is no guarantee this will happen, I do make every effort to do so. When I am able to get a new booking, it feels terrific to let the family who was forced to cancel know of the news. To my knowledge, no other person or company offers a refund subject to being able to re-book the property. Personally, I think it’s only fair.
Tim Miller
No Refunds can be provided at this point.
Canceling more than 90 days prior to arrival:
Canceling between 60 & 90 days prior to arrival:
Canceling between 46 days and 59 days prior to arrival:
Canceling between 15 days & 45 days prior to arrival:
Canceling 14 days prior to arrival or less:
Cancellation Fee:
Cancellation Time Frame:
Cancellation Policy - Holiday Bookings
For reservations that include the nights of Christmas Eve, Christmas Day, New Years Eve or New Years day.
12% of Rental Total
20% of Rental Total
35% of the rental total
50% of the rental total
I cannot guarantee any refund at this point. However, what I do is attempt to re-book the property. If I am successful, I refund you 60% of the amount of the new booking. Although there is no guarantee this will happen, I do make every effort to do so. When I am able to get a new booking, it feels terrific to let the family who was forced to cancel know of the news. To my knowledge, no other person or company offers a refund subject to being able to re-book the property. Personally, I think it’s only fair.
Tim Miller
No Refunds can be provided at this point.
Canceling more than 120 days prior to arrival:
Canceling between 90 & 120 days prior to arrival:
Canceling between 60 & 89 days prior to arrival:
Canceling between 46 days and 59 days prior to arrival:
Canceling between 15 days & 45 days prior to arrival:
Canceling 14 days prior to arrival or less:
Cancellation Fee:
Cancellation Time Frame:
Cancellation Policy
Important Note: When you enter in the “trip cost” per person, the information they are looking for is only how much money have you already put down towards your vacation that is non-refundable. So under “trip cost” only enter the non-refundable amount you have already put down on your vacation. If you actually click on “trip cost” a box will appear verifying that this is what is to be entered in these boxes. Also, if you go with the “gold package” please note that children of the primary insured that are 17 and under are free. The cost per adult should come to about $32-$38 per person for the whole vacation. Update: 03-11-2011: I highly suggest you check with your airline to ask if they
provide travel insurance and if so, what the details of the policy are. Many airlines now offer this coverage. Rates can vary substantially at this point, as do the policy details, but certainly worth looking into.
Tim